Home·Privacy Policy
Privacy Policy
Effective date: May 2026 · Sofia Sands Realty, RERA 41793
Sofia Sands Realty ("we", "our", "us") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we handle it in accordance with applicable UAE data protection law and Meta's platform policies.
01 Information We Collect
When you contact us, register interest in a property, or use our website, we may collect: your name, email address, phone number, nationality, and budget preferences. We also collect standard analytics data (pages visited, device type, referral source) via privacy-respecting tools to improve our service.
02 How We Use Your Information
We use your information to: respond to your enquiries; send property recommendations and market updates relevant to your stated preferences; process viewing bookings and offers; comply with RERA and UAE regulatory requirements; and improve our website and services. We do not sell or rent your data to third parties.
03 WhatsApp & Messaging
If you contact us via WhatsApp or our AI concierge, your messages are processed to provide you with property information and assistance. Message history is stored securely and used solely to improve the quality of your service. You may opt out at any time by messaging STOP.
04 Data Sharing
We may share your information with: property developers for the purpose of registering your interest or completing a transaction; RERA-approved third parties required for due diligence and KYC under UAE law; and technology partners who process data strictly on our behalf under confidentiality agreements. We do not share data for advertising purposes.
05 Data Retention
We retain your personal data for as long as necessary to provide our services and comply with UAE legal obligations (typically 5 years post-transaction for regulatory records). You may request deletion of non-regulated data at any time.
06 Your Rights
You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to regulatory retention requirements); withdraw consent for marketing communications at any time; and lodge a complaint with the relevant UAE data protection authority.
07 Cookies
Our website uses essential cookies to function correctly and optional analytics cookies to help us understand how visitors use the site. You can control cookie preferences through your browser settings. We do not use advertising or tracking cookies.
08 Security
We implement industry-standard security measures including encrypted data transmission (TLS), access controls, and regular security reviews to protect your personal information against unauthorised access, disclosure, or loss.
09 Contact & Updates
To exercise any of your rights, request information about data we hold, or raise a concern, contact us at: Sofia Sands Realty Email: sofia@sofiasandsrealty.ae Phone: +971 58 214 6650 RERA Licence: 41793 This policy was last updated May 2026. We may update it periodically; continued use of our services constitutes acceptance of the current version.
